Return Policy

RETURNS & REFUNDS GOODWILL POLICY

If you have changed your mind about keeping your purchase, please return it in its original condition with proof of purchase and we’ll exchange or refund it. This should be within 30 days of receiving your order. By original condition, we would expect this to mean that you’ve kept packaging and labels, and that the item is undamaged and unused. Once returned, we will refund the person who originally placed and paid for the order.

How do I return an item?

Please return products by packing it securely (in the original packaging where possible) with a printed copy of your order confirmation email to:

Dragonfly Cancer Trust
MEA House, Ellison Place
Newcastle upon Tyne
NE1 8XS

You will have to bear the direct cost of returning the goods. When returning items, please retain proof of postage as we are unable to refund or exchange items that do not reach us.

What items are excluded from the returns and refunds policy?

If you have purchased an item or experience from an affiliate website, any returns or refund requests will need to be with their customer service team and not Dragonfly Cancer Trust.

When will I Receive My Refund?

Once we receive the relevant item(s) back in its original condition with proof of purchase we will process your refund

Your refund may take up to 14 days and will be paid back to the original debit, credit or charge card used for the purchase.

Terms and Conditions

If you’ve changed your mind about keeping your purchase, please return it in its original condition with proof of purchase and we’ll exchange or refund it.

Unless faulty, this should be within 30 days of purchase

Ordinarily if you have your delivery note we’ll refund the original debit, credit or charge card used to purchase

Please return any unwanted item, unless faulty, in its original condition. We’d expect this to mean that:

– you’ve kept all original packaging and labels
– it’s undamaged and unused
– you haven’t entered any personal data on to the product

The Trust will refund the standard delivery charge, provided you return the full order. If you are only returning some of the items on your order, then we will only refund the cost of those items

This does not affect your statutory rights.